FREQUENTLY ASKED QUESTIONS
HOW LONG DO PROJECTS NORMALLY LAST? We want your spaces to be finished as soon as possible! However, we understand that this depends on the scope of the project, what is purchased, and your budget. Occasionally things happen that are out of our control, such as delays caused by weather, vendor vacations, factory errors, and other unpredictable factors.
WHAT IS THE EXPECTED BUDGET? You should expect to spend approximately $25-30,000 for a full redesign of a room. For example, for a living room, this would include furniture (sofas/sectional, occasional chairs, ottomans and coffee and side tables), floor and wall coverings, custom window treatments, lighting, art and accessories. We do require a minimum size project.
HOW CAN I HELP THE PROCESS TO GO SMOOTHLY? Client communication is key! How quickly you respond, make decisions, and submit payment will definitely impact the pace of your project. We always respond to your emails or phone calls within 24 hours.
CAN I SHOP ON MY OWN? We would rather you didn’t. You have hired us to design and complete a vision for your space. Please let us select or purchase items in order to ensure that they are a fit for the design, space, or budget.
HOW DO I PLACE AN ORDER? Once you receive a proposal with the cost of the item you have 7 days to either accept or decline it. If you accept, please return a signed copy of the proposal along with a check. We cannot place orders until a signed proposal and full payment is received.
WHY IS FULL PAYMENT REQUIRED UP FRONT? Custom orders are not returnable, so it makes sense to pay in full. Paying in full cuts paperwork in half (instead of billing for a deposit and final invoice). In addition, payment in full is required by our vendors before the item can ship. Therefore, projects move more quickly this way, as it makes the entire order process more efficient and allows us to get your orders to you as soon as possible.
CAN I CANCEL AN ORDER OR RETURN AN ITEM? Most often orders cannot be canceled or refunded. In the event that a vendor will provide a full refund, you will receive a refund for the cost of the item minus shipping costs and any applicable fees, such as restocking. Custom orders are not returnable.
WHAT IF I DON’T LIKE AN ITEM AFTER I RECEIVE IT? We hope this doesn’t happen, and we will do everything we can to ensure that you will know what to expect. But if it does, please bring any concerns to our attention immediately and we will discuss your concerns and if necessary, find a more desirable solution.
WHAT IS INCLUDED IN THE FREIGHT AND DELIVERY CHARGES? We get it, these costs add up. However, they are necessary in order to ensure your items are received by you efficiently, easily and in perfect condition. Our receiving company receives the items, inspects them, repairs any minor defects, and then stores the items until you are ready for delivery. They then deliver the items to your home, do any required assembly and place them right where we want them.
SHOULD I EXPECT ANY ADDITIONAL COSTS? We try our hardest to give you the full price of everything up front, but additional costs such as storage, shipping, installation, or unexpected labor do occasionally happen.
DO YOU WORK WITH CONTRACTORS? We prefer to use professionals that we have worked with on previous projects and can provide recommendations when necessary, but we will work with your contractors. We do not provide contractor services; so independent architects and contractors hired by the client are an integral part of the process. Please see the project management section of our contract.